Service at Hamburg Airport
Hamburg Airport offers its passengers a comprehensive range of services - from diene services around the passenger to exclusive VIP services.
Airport Office (Hamburg Welcome Center)
A wealth of useful services are available at the Airport Office (Hamburg Welcome Center), Airport Plaza, arrivals level, all aimed at making your stay in Hamburg and the airport as pleasant as possible.
Whether you’re passing through the airport as a business traveller, are going on holiday or have just come to visit – this is the right address for all questions, queries and information, including:
- Hotel reservations
- Tourist information
- Fax and photocopy services
- Key and document depository
- Cloakroom Service
- Lost & Found
- Buying Vouchers for the Airport Lounge
- Tickets for events
- Hamburg Card
- Hamburg City Pass
- Bus tickets to Kiel (via Neumünster)
- Local public transport Services (HVV)
- Sightseeing Tours by bus in 8 languages
- Harbour boat trips
daily 06:30 am - 11:00 pm
Hamburg in 4 minutes:
Relaxed travelling that saves you time
From special passenger handling all the way to a drink in the Airport Lounge – with our VIP programme you experience exclusivity and individual service.