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Contact

Here you will find all important contacts and information for your concerns about Hamburg Airport.

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Hamburg Airport Customer Service

Contact

For any other request, please feel free to send us an email to: info@ham.airport.de. Our customer service will answer your message as soon as possible.

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Important opening hours

  • Terminal opening hours (Terminal 1 & Terminal 2)

    Opening hours

    Please note that the terminal building is closed outside these times - it is not possible to stay overnight in the terminal.

    Location:

    opening hours:

    • Montag: 03:45 bis 24:00

    • Dienstag: 03:45 bis 24:00 Current day

    • Mittwoch: 03:45 bis 24:00

    • Donnerstag: 03:45 bis 24:00

    • Freitag: 03:45 bis 24:00

    • Samstag: 03:45 bis 24:00

    • Sonntag: 03:45 bis 24:00

  • Hamburg Welcome Center (before the security checkpoint)

    For visitors

    For arriving passengers and visitors - airport information for information about the airport, your journey or your stay in Hamburg.

    Location:

    opening hours:

    • Montag: 09:00 bis 16:00

    • Dienstag: 09:00 bis 16:00 Current day

    • Mittwoch: 08:00 bis 16:00

    • Donnerstag: 08:00 bis 16:00

    • Freitag: 08:00 bis 16:00

    • Samstag: closed

    • Sonntag: closed

  • Hamburg Airport Lounge (security area)

    Opening hours

    Even before your departure, you can enjoy the best service and comfort in our own Hamburg Airport Lounge. Including a spectacular view of the apron!

    Location:

    opening hours:

    • Montag: 05:15 bis 21:00

    • Dienstag: 05:15 bis 18:00 Current day

    • Mittwoch: 05:15 bis 21:00

    • Donnerstag: 05:15 bis 21:00

    • Freitag: 05:15 bis 21:00

    • Samstag: 05:15 bis 21:00

    • Sonntag: 05:15 bis 21:00

Safe and carefree travel from Hamburg Airport