Families with small children (0-6 years) and people with reduced mobility (PRM) with walking aids wider than 50cm (wheelchairs, rollators) cannot use the Slot & Fly lane or the Fastlane for technical reasons. Our PRM/family lane in the Airport Plaza is still available for you as usual.
What is Slot&Fly?
With Slot&Fly, passengers can book a time slot at Hamburg Airport, free of charge, to use a separate lane at the boarding pass checkpoint before security, avoiding waiting times.
How does Slot&Fly work?
You can book a time slot for a maximum of five people free of charge. You will receive an e-mail for each booking. You can pass through the separate Slot&Fly lane for security control within the booked time slot using your flight boarding pass.
It is important that the spelling of the first and last names on the Slot&Fly booking is identical to that on the boarding pass. This is the only way our system can make the correct assignment.
Who can use Slot&Fly?
Slot&Fly is available for all passengers, regardless of ticket class. We still advise families with small children to use our Family Lane.
Naturally, passengers with reduced mobility can also use Slot&Fly, but they will need to be able to pass through the boarding pass barrier alone. If there is an accompanying person with them, this person will also need a booking for the same time slot. If the accompanying person is registered by Red Cross personnel, no extra Slot&Fly reservation is necessary. Access to the security checkpoint is then via an additional extra lane.
When can I book a time slot?
You can book a time slot with Slot&Fly within the 72 hours before your flight departs. You can even book on site up to one hour before departure, but the number of slots is limited and there is no guarantee that a suitable slot will still be available.
Where do I find the Slot&Fly Lane?
The entry to the Slot&Fly Lane is to the right of the security checkpoint entry in Terminal 1. The entry is signposted – look for the Slot&Fly logo.
What flights can I use Slot&Fly on?
Slot&Fly can be used on all flights departing from Hamburg Airport.
What does Slot&Fly cost?
Slot&Fly is a free service at Hamburg Airport.
Is there a guarantee that I will pass through the security checkpoint within my time slot?
No. The Slot&Fly booking will make it possible for you to get to the security checkpoint within the booked time slot. The security checkpoint itself is operated by the Federal Police. The actual time taken at the security checkpoint depends on various factors outside of Hamburg Airport’s control. As a guide: As a rule, an average security check takes 5-10 minutes.
How does Slot&Fly work?
You can book a time slot for a maximum of five people free of charge. You will receive an e-mail for each booking. You can pass through the separate Slot&Fly lane for security control within the booked time slot using your flight boarding pass.
It is important that the spelling of the first and last names on the Slot&Fly booking is identical to that on the boarding pass. This is the only way our system can make the correct assignment.
How can I book a time slot with Slot&Fly?
Passengers can book a time slot for themselves and a maximum of four other people from 72 hours in advance. Booking is free of charge and does not require registration. Passengers only need to provide their name, flight details and an e-mail address for the booking confirmation. Using the barcode on your boarding pass, you can use the Slot&Fly lane within the booked time slot.
Do I have to register for Slot&Fly?
No, there is no registration necessary to book a time slot. You only have to provide your name, flight details and an email address for the booking confirmation.
Can I book a slot for several people?
Yes, you can reserve a time slot for up to five people in one booking, provided enough free slots are available at the desired time.
Do children need their own booking?
Yes, every traveler needs their own booking to pass through the lock. Children can use the Slot&Fly lane as long as they can pass through the automated lock on their own. We recommend that families with small children use our family lane.
Can I cancel my booking?
Yes, you may cancel your booking at “My Bookings”. If you have made multiple bookings, it is also possible to only cancel the slots for individual passengers. Once you realize you are not going to use your time slot, we request that you cancel the booking to free the slot up for other passengers.
Can I change my booking later?
No, it is not possible to amend or change bookings. If you wish to add passengers or change the time slot, please cancel your original booking and make a new one.
I have not received a confirmation e-mail - what can I do?
Please first check whether the e-mail is in the spam folder of your inbox. If it is not there, you can check whether your booking is there by entering your flight number and e-mail address under “My bookings”. If no booking has been saved, please book again and ensure that all data is entered correctly.
What can I do if I have lost my confirmation email?
You can view your booking details at any time under “My bookings”.
What happens if I miss my slot?
If you don’t get to the Slot&Fly Lane before the end of your time slot, your booking will no longer be valid. You can then use the regular lane for the security checkpoint.
